What happens if I deposit crypto using the wrong network or Virtual Asset (VA)?

When making a deposit, you must select the exact network displayed on your OSL deposit instructions. Transferring funds over an unsupported network or selecting the wrong virtual asset can result in a permanent loss of funds.

If you accidentally make an incorrect deposit or use an unsupported network, our team will attempt to explore potential recovery options for you.

Please take note of the following conditions for recovery attempts:

• No Guarantee: Fund recovery cannot be guaranteed due to technical constraints.

• Processing Time: The investigation and recovery process can take a significant amount of time.

• Recovery Fees: If the recovery is successful, a recovery fee of USD 200 or USD 500 will apply (depending on the complexity of the retrieval).

For any questions or further assistance, please contact our 24/7 live chat service or email us at [email protected].