Is there any charge for purchasing?

Yes, please note that a transaction fee of 1.8% will be applied to each purchase. This fee is automatically included in the total amount at the time of the transaction.

For VietQR payments, a transaction fee of 1% will be applied to the total purchase amount.

Why did my application fail?

OSL Pay has specific and independent account approval criteria. While a successful account registration with OSL Global is required, it does not guarantee access to OSLPay or its card-to-crypto services. Possible reasons include:

• Restricted Countries/Regions: Afghanistan, Singapore, Venezuela, Haiti, Guatemala, Trinidad and Tobago, Yemen, Iraq, Cameroon, Somalia, Mali, Mozambique, Burkina Faso, Lebanon, South Sudan, Central African Republic.

• Users from Australia are currently unable to use this service.

Restrictions may change from time to time depending on jurisdiction and regulatory requirements.

Which bank cards are supported?

• Currently, only Visa and MasterCard bank cards are supported (both debit and credit cards).

• Bank cards from the following countries are temporarily not supported: Afghanistan, Bangladesh, Burundi, China, Cuba, Eritrea, Iraq, Iran, North Korea, Libya, Morocco, Myanmar, Russia, Sudan, Somalia, South Sudan, Syria, Venezuela, Yemen, Zimbabwe, and Ukraine.

How long does card verification take?

Card verification is usually completed within minutes after linking your contact details.

What is 3D Secure (3DS) authentication?

3DS is an additional security step that requires identity verification (e.g., a one-time password) during checkout.

How long does it take for my digital assets to be credited?

Once the payment has been successfully processed, your digital assets will be credited to your account within a few minutes.

How can I confirm if my purchase was successful?

Once the purchase is successful, the transaction will appear as [Internal Transfer] in your transaction history.

What to do if my bank shows a charge but I haven't received digital assets?

• If your bank shows a charge but you have not received your digital assets, the transaction may have failed. If the transaction fails, the order status will update to "Exchange Failed." The system will then automatically initiate a refund, which typically takes 2 to 3 business days to be returned to your original payment method.

• If the refund has not been received within the specified time frame, please contact our customer support team for assistance

If you experience any issues or require further assistance, please contact our OSL Global Support Team through the app, platform, or by emailing [email protected]