All users are required to complete identity verification when opening an account with OSL Digital Securities Limited. Please refer to the following guide to help you complete the onboarding process smoothly.

The verification process consists of the following 9 steps:

Step 1: Register an Account

Enter your email address, set a login password, and accept the terms and conditions to proceed to the KYC verification process..

Step 2: Verify your mobile number

Enter your mobile number and complete the verification (please use a number from the same country as your proof of address to avoid affecting the review result).

Step 3: Identity Document and Facial Recognition

Please follow the system instructions to capture and upload clear images of both sides of your identity document and complete the live facial recognition scan.

Tip: If you do not hold a Hong Kong Permanent Identity Card, it is recommended to use your passport. If you upload a Hong Kong (non-permanent) ID, please select the nationality shown on your passport in the next step.

Step 4: Provide Personal Information

Nationality: Please enter the country shown on your passport.

Tax Information: For Hong Kong residents, the Tax Identification Number (TIN) is the full Hong Kong Identity Card number, including all characters inside parentheses (excluding the parentheses themselves).

Step 5: Submit Proof of Address

Submit an official document showing your full name and residential address, such as a bank statement or utility bill. The proof of address must meet the following criteria:

• A full-page (A4) or complete document (supported formats: PDF, JPG, JPEG, PNG)

• Issued within the last 3 months

• Full name matching the name on your Hong Kong Identity Card or passport

• Residential address only – business addresses are not accepted

Step 6: Background and Wealth Information

Please provide accurate information about your occupation, source of income, and asset details. All information will be used for suitability assessment and compliance review.

*Ensure the information is complete and accurate to avoid delays in the account opening process.

Step 7: Digital Asset Knowledge Assessment

There are 8 questions in total. Users must answer all questions correctly to proceed.

Step 8: Signature Submission

Please sign using the exact name shown on your identity document.

Step 9: Bank Verification

To comply with SFC requirements, users must complete bank account verification after completing identity verification. You may choose one of the following methods:

• Method 1: Online Bank Transfer Verification (Recommended)
• Complete a deposit of HKD 10,000 or more using a bank account opened in your own name within an eligible jurisdiction to complete the verification. This fund can be withdrawn after your account is successfully opened. Please ensure that all transfers are made from a bank account held solely in your own name, matching your registered name (third-party bank accounts or joint accounts are not accepted). Click to view: Initial Deposit Requirements for Account Opening.
• Method 2: Offline Bank Account Verification
• Offline bank account verification is only applicable to users who have completed online identity verification (KYC). To schedule an offline verification appointment, please contact our Customer Service email at [email protected] at least 1 working day in advance with your preferred date and time. We will assist in checking availability for your requested slot.

Important Notes:

• The verification process typically takes 1–3 business days, provided that all required documents and information are submitted completely and accurately.

• Depending on individual circumstances, OSL may request additional information or supporting documents, which may extend the verification timeline.

• Our review team may also contact you via email if further clarification or account-related information is required.

• Please check your inbox regularly, including your junk/spam folder, to ensure you do not miss any important notifications.