Once fiat funds reach OSL’s bank account, your account will be credited automatically. Timing may vary based on payment methods, bank processing, and other factors.

Typical Timelines:

• HKD Transfer: Usually arrives within 5 minutes to 1 business day
• USD / EUR / GBP Transfer: Usually arrives within 1 to 3 business days

Common Reasons for Delays:

• Name mismatch: The remitter’s name must match the name registered on your OSL account.

• Bank processing delays: May occur during holidays, weekends, or peak periods.

• Incorrect or missing reference code: Omitting or entering the wrong reference code may delay allocation.

• Mismatched deposit amount: The amount submitted in the deposit request does not match the actual transferred amount.

Important Notes:

Please ensure that the remitter's name matches the name on your OSL account. Mismatched names may result in delays or failed deposits.

If your deposit has exceeded the expected processing time, please contact us at [email protected] with your transaction details and proof of deposit (e.g., screenshot or receipt). We appreciate your patience and support.