What should I do if I am not receiving the email OTP (One-Time Password)?

Oct 29, 2026

If you are having trouble receiving your email OTP, please try the following troubleshooting steps:

  1. Check your Spam/Junk folder: Search for emails from our domain to ensure the code hasn't been filtered automatically.
  2. Clear your browser cache and cookies: Temporary browser data can sometimes prevent the page from updating properly.
  3. Try a different browser or device: Switch to an incognito/private browser window, or attempt the login using another device or internet connection.
  4. Wait a few minutes: Network delays can occasionally affect email delivery. Avoid requesting multiple codes in rapid succession.

Still haven't received your OTP? 

If the issue persists after attempting the steps above, please contact our support team directly by sending an email from your registered email address to [email protected] for further assistance.