To ensure a smooth verification process, please follow the instructions below when submitting your documents:

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Identity Document Requirements:

Documents must be clear and legible, showing your full name, document number, and expiration date, and must be valid and unexpired. Accepted identity documents include:

• Hong Kong Permanent Identity Card

• Hong Kong Non-Permanent Identity Card (passport nationality must also be provided)

• Passport

Note: Old-generation Hong Kong Identity Cards are not accepted for identity verification.

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Selfie or Facial Recognition:

The system will prompt you to take a selfie or complete a dynamic video verification using your device’s camera.

Please ensure proper lighting and that your facial features are clearly visible. .

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Common Reasons for Verification Failure:

• Blurry or incomplete identity document submissions

• Low-quality selfie or significant difference from the ID photo

• Incorrect nationality or personal information provided

Please double-check all submitted information and image quality to ensure successful verification.