When you transfer digital assets to the wallet address provided by OSL, your account will be credited once the digital assets are successfully received on the blockchain.

As deposits are processed via the blockchain network, there may be delays under certain circumstances, including but not limited to the following reasons:

Common Reasons for Delay:

• Insufficient confirmations - Deposits require a certain number of blockchain confirmations before being credited. The required number varies depending on the token and network.
• Deposit amount below the minimum requirement – Deposits below the minimum required amount will not be credited and may result in a loss of funds.
• Network congestion - High traffic on blockchain networks can delay transaction processing.
• Compliance checks - All deposits are subject to compliance reviews before being credited to your account.
• Incomplete wallet verification - If you're completing "Micro Deposit Verification", please ensure you send the exact amount requested. Sending an incorrect amount may delay processing.
• Incorrect token or network selection - Make sure the token and network you use match OSL's instructions. Using the wrong token or network can result in permanent loss of funds.
• Missing or incorrect memo/tag – For networks or tokens that require a memo, tag, or remark, deposits without the correct memo will not be credited, and any resulting loss shall be borne by the user. 
• Smart contract deposit – Deposits made via smart contracts instead of standard wallet transfers may not be recognized.
• High-risk or restricted source address – Deposits from flagged, sanctioned, or high-risk addresses may be delayed or rejected due to compliance requirements.

If you experience any issues or require further assistance, please contact the OSL Global Support Team through the app, platform, or by emailing [email protected].