1. What is an Institutional Invite code?

An Institutional Invite Code is a unique identifier assigned to our Business Development (BD) or Relationship Managers. If you have obtained an invite code through offline events or other channels, you can enter it directly on the institutional registration page. Doing so will quickly link your account to your dedicated manager, who will provide comprehensive service moving forward. Once your registration is successful, your assigned manager will reach out to you within 1 to 3 working days.

2. Why am I unable to access the dashboard/portal after creating my institutional account?

To ensure the security of your account and assets, after your institutional account is created, your dedicated BD or Relationship Manager (RM) will first contact you to assist with the subsequent KYB (Know Your Business) document collection process. Once your KYB verification is officially approved, the system will grant you access, and you will be able to smoothly enter the dashboard / portal.

3. How do I set up Two-Factor Authentication (2FA)?

Menu Path: Settings -> Security -> Authenticator

Setting up Two-Factor Authentication (2FA) adds an extra layer of security to your account. Please follow the steps below to complete the setup:

1. Download Google Authenticator: Download the app via the Google Play Store / App Store .
2. Log in: Access your OSL Global account.
3. Navigate to Settings: Go to "Security" and select "Authenticator".
4. Scan or Enter Key: Open the Google Authenticator app, tap the '+' sign, and choose 'Scan a QR code' to scan the unique QR code displayed on the OSL platform. Alternatively, you can manually copy and enter the Secret Key.
5. Activate 2FA: Enter the 6-digit verification code (OTP) generated by the authenticator app into the OSL Global App/Web platform to complete the binding.

Once successfully bound, you will be required to enter the 6-digit code from the app for verification in certain scenarios, such as logging in from a new device or making withdrawals.

If you experience any issues or require further assistance, please contact the OSL Global Support Team through the platform's live chat or by emailing [email protected].