If you are not satisfied with the initial response provided, you may escalate your concern by following the steps below:

1. Check the Response: Read the initial response thoroughly to understand the issue and identify any escalation instructions provided.

2. Contact the Complaints Team: Send an email to [email protected] for further assistance.

3. Explain the Issue: In your email, clearly state that you are escalating the complaint. Provide a brief summary of the issue and explain why the previous response didn't resolve your concerns. Make sure to include any important details that might help in resolving the issue effectively.

4. Keep Records: Save all email communications, chat records, and notes from any conversations for future reference.

5. Wait for a Response: Please allow 3-5 business days for processing. During this time, the Complaints Team will review your concern and work on a resolution.

We understand how important this matter is to you, and we are committed to making things better. Rest assured, we are actively working to improve our processes and will do our best to resolve your concerns as quickly as possible.