Why Was My Withdrawal Rejected?
Your withdrawal may have been rejected for several reasons. Below are the most common causes and steps you can take to resolve them:
Issue | Reason | Solution |
|---|---|---|
1. Insufficient Funds | Your account balance is lower than the withdrawal amount, including any applicable fees. | Ensure your available balance covers both the withdrawal amount and transaction fees. Check your balance. |
2. Incorrect Withdrawal Details | The wallet address, network, or other details entered may be incorrect or unsupported. | Double-check the wallet address and ensure you're using the correct blockchain network (e.g., ERC-20, BEP-20). |
3. Network Congestion or Maintenance | The blockchain network may be congested, or the exchange may be undergoing maintenance. | Check the exchange status page or announcements for maintenance schedules. Wait for congestion to clear. |
4. Pending Transactions | Previous withdrawals or deposits may still be processed, locking your funds temporarily. | Wait for pending transactions to complete. You can track their status in your transaction history. |
Tip: For precise details or specific operational information, please visit the OSL Global official website or reach out to our customer support team.