Most eDDA authorization failures occur due to mismatches between your bank account details, account holder name, or ID number.

 Here are common reasons and solutions:

• 1.Bank account does not exist

• Verify your bank account number in your online banking or bank statement.

• 2.Name does not match the bank account

• Ensure the name you entered matches the name registered with your bank exactly (including order and format).

• Note: OSL displays names in the format “First Name + Last Name”. Most banks can automatically recognise and match the name regardless of order.

• 3.Invalid ID number

• Confirm your ID type and ID number are correct.

• 4.ID number does not match the bank’s records

• Use the same ID registered with your bank. If you previously updated your ID with the bank, enter the updated one.

• 5.Name/ID number does not match the bank account

• Ensure it’s your own account and review the registered ID details.

• Other tips: Try another bank account or FPS deposit if issues persist.