OSL VIP Migration FAQ

Welcome to the OSL VIP Migration Program

At OSL, we understand that exceptional traders deserve a more professional and secure financial infrastructure. To ensure a seamless transition for your trading journey, we have launched the "OSL VIP Migration Program," inviting users with significant asset strength and trading influence from other platforms to join us.

Whether you are seeking a more compliant holding environment or pursuing the ultimate fee experience, OSL will provide you with a tailored transition solution.

[ Apply for Migration Now ]

01 About the VIP Migration Program

Q: What is the "OSL VIP Migration Program"?

A: This is an exclusive program designed specifically for traders who hold VIP status or high-value assets on other platforms. As long as you can provide proof of assets or VIP level from your original platform, you can apply for a "seamless jump" to the corresponding VIP level at OSL, immediately enjoying the lowest rates in Hong Kong and institutional-grade services.

Q: How long does the migration application take?

A: After you submit your application and upload the relevant documentation, our VIP team will contact you via email within 3 business days. Once approved, your exclusive VIP benefits will take effect immediately.

02 About Gas Fee / Withdrawal Fee Rebates

Q: Can the network fees (Gas Fees) or withdrawal fees from the original platform incurred during the migration be reimbursed?

A: Yes. We are committed to providing you with a "zero-cost" migration experience. All customers who successfully pass the VIP audit and complete the asset transfer can apply for a rebate on Gas Fees and withdrawal fees.

Q: How do I apply for the fee rebate?

A: To ensure the privacy and accuracy of our service, customers should directly contact their dedicated Relationship Manager (RM) to submit an application. The RM will handle the entire subsequent compensation process for you.

Q: Is there a limit on the rebate amount?

A: We typically provide a fixed allowance of up to US$30 to cover the withdrawal costs of major exchanges. For special migration needs of ultra-high-net-worth individuals, dedicated consultants will provide a separate compensation plan based on the actual situation.

Q: How can I contact my Relationship Manager?

A: Once approved, you can click "Contact Dedicated Relationship Manager Now" on the application page, or go to the OSL App homepage and click "Add Relationship Manager."

03 About Asset Security and Compliance

Q: Are my assets protected at OSL?

A: OSL is one of the first digital asset trading platforms licensed by the Securities and Futures Commission (SFC) of Hong Kong. We employ an institutional-grade custody system where assets are completely segregated from the company’s own funds, backed by up to USD 1 billion in insurance coverage, ensuring your assets enjoy bank-grade security protection.

Q: In addition to trading rates, what other core VIP benefits are there?

A: Beyond the ultra-low rates of Maker 0% / Taker 0.05%, you will also enjoy 24/7 dedicated consultant support, a green channel for fiat deposits and withdrawals, reservations for high-end ocean-view meeting rooms, and VIP ticket reservations for top global Web3 summits (such as Token2049).

04 About the Operational Process

Q: Can I apply for migration if I have not yet completed KYC?

A: No. To meet compliance requirements and ensure account security, you must first complete OSL account registration and KYC identity verification. Once verified, you can log in to submit the VIP Migration Application Form and upload relevant proof to officially activate your exclusive benefits.

Q: Will my proof of assets be kept strictly confidential?

A: Yes. OSL strictly complies with privacy and data protection laws. The asset proof you provide is used solely for VIP level auditing. All data is protected by encryption, and no one except compliance audit personnel has the right to view it.